I get asked a lot of questions so I decided to make a list…because you know how I love to make lists! If you have a question, it's always a good idea to check here to see if you can find your answer. PLEASE know that I write these with a smile on my face and lots of love in my heart for all you PaperDolls out there. I appreciate my customers so very much and think each and every one of you are awesome!
Q. I came by to pick up my “pay at pick up” items and forgot to bring my money. I'm just going to take it and I'll mail you a check soon. How do you feel about that??
A. I don't feel good about that. While I know you have good intentions, 9 times out of 10 I end up having to email reminders and sometimes it takes me months to collect payment. Sometimes in these situations I never collect payment. Please understand that I think you're awesome but I would rather you pay before taking your items.
Q. My dog chewed up my note cards. I ran over my daughter’s sippy cup. My husband washed the insert to my water bottle. My two year old jumped up and down repeatedly on her lunchbox. I left my chocolate candy in the car and it melted. I spelled the teacher’s name wrong when I placed her note pad order. Can you replace it at no charge?
A. Ummm….NO. However, If my dog chews up your note cards or I run over your daughter’s sippy cup or my husband washes your insert or my child jumps up and down repeatedly on your lunchbox or I leave your candy in my car and it melts or I spell a name wrong then I will gladly replace your item at no charge. Unless it was my fault personalized items are non-returnable, non-refundable.
Q. I ordered some things from you recently. I told you I was in a hurry so you rushed really fast to get them done. Now I’m feeling like I just don’t want to drive over there and pick them up. My life is really busy. Thanks for your time but I won’t be coming by. Are you mad?
A. Yeah. I am. And I won’t forget your name.
Q. Can you give me a better pricing deal?
A. I spend a lot of time agonizing over pricing. I feel like I have set fair prices for my products. If I were to sit down and actually figure out what my hourly wage is, I’m sure I would cry. I spend a ton of time setting up proofs and responding to emails just to make sure your product turns out the way you want it and some of that time should be built in to my product pricing but it usually isn’t. So for the most part my prices are definite. If you are ordering a large quantity of certain items there may be a price break but you will just have to email about your specific case. And asking nicely always helps.
Q. Are you hiring?
A. Maybe. Are you interested? Can you tie bows? Do you like to do the same thing over and over? Some days I think I need help. Some days I don’t. Send me an email and maybe someday I’ll make up my mind and we can talk.
Q. Can I just tell you what I want when I run into you at the grocery store?
A. Chances are that between the time you tell me and I make it back to the PaperDoll Studio I will have gone to a cross country meet, dropped someone off at soccer practice, helped write a book report, broken up a brother/sister fight, constructed a life size spaceship out of legos, and done 17 loads of laundry. I cannot be held liable if my memory fails me.
Q. I am not a computer person. Can I call you?
A. While I claim to be organized, the scrap piece of paper that I write your order on has no chance around this house. More importantly, I would prefer to have the spelling typed out by YOU so if there is an error we can figure out who to blame. To tell you the truth, we rarely hear the phone over the barking dogs and blaring TV. Please order through the website or email me at any time with questions. thank you!
Q. I emailed you exactly one hour ago and I still have not heard back. Should I panic?
A. I very rarely work during the day. I am a stay at home Mommy first and the PaperDoll second. I do the majority of my work when the little darlings are fast asleep. Expect my reply at roughly 2 am. Allow up to 72 hours (Monday - Friday) for my response and then if you don't hear back, start panicking. Send me another email and if I don't get right back to you please file a missing person’s report. It would be VERY unlike me to ignore an email. Please keep in mind that I sometimes take weekends off.
Q. How do I know if you got my order?
A. When you order through the website you will receive an order confirmation. If you do not receive this then you may not have hit the final submit button. If you choose to email your order (it's always best to go through the website when possible) then I will file your email in the order it was received and let you know when it is ready. You may not get an actual confirmation unless you requested it.
Q. I saw something on Instagram or Facebook but can't find it on the website. How do I order it?
A. I know, I know. I go on and on and on and on about ordering from the website but then I don't have all the products listed. There are just so many items and so little time! However, each section should have a Pick a PaperDoll Designs tab. You can use that tab to order a design that is not listed.
Q. I ordered something last week and today it is on sale. Can you adjust my price or give me a refund?
A. I love how Target does that...cool, huh? Unfortunately, I will not be able to do that. I'm so sorry.
Q. Will you donate to my cause/charity/school auction?
A. I have decided to do Cards of Hope as my own little ministry. I also try to donate here and there to organizations that are near and dear to my heart. I get asked at least once a week to donate and I really wish I could say yes every time but I pretty much have my donations predetermined at this point. I hate saying no...
Q. I saw a design on another company's website but your prices are cheaper/I like you better/you are local, etc. so can I send you a picture and have you recreate it?
A. I get this A LOT! A LOT! Despite the fact that I really do want your business and I am flattered that you'd rather buy from me, I cannot copy another designer's work. I would rather have you buy from someone else than know in my heart that I copied someone else's design. Please don't send me pictures of someone else's work. If you have something in mind, please describe what you want and let me take it from there. There's only so much you can do with chevron and polka dots so chances are I might have something that will work for you anyway.
Q. I just can’t decide which design to order! Can you send me a proof of about 6 different designs all with different fonts so I can decide?
A. While I am so glad that you like so many of my designs, I won’t be able to do that. It’s pretty time consuming to set up each proof. I don’t mind occasionally sending two or three samples but please try to make your decision (or really narrow it down) before placing your order. Thanks!
Q. I'm not picky. Will you just pick a design for me and the font too?
A. I get this A LOT and here is what happens. I spend the next 45 minutes staring at my computer wondering if you like pink. Do you hate pink? Are you girly? Are you hip and modern? Do you really hate pink? How could anyone hate pink? Maybe she hates pink! Does she hate blue? Are you fancy? Are you simple? I can't make a decision to save my own life SO PLEASE don't make me pick. And if you do make me pick be aware that we stick to the "you get what you get and you don't throw a fit" rule in those cases.
Q. Are proofs free?
A. Yes, proofs are free but please be considerate. Proofs are meant to make sure everything is spelled right and color shades are right, etc. AFTER you have placed your order. Once you have selected your design I am happy to send a free proof and a revision based on things like misspellings, wrong shades of color, etc. but the proofing stage is not the time to decide you wanted plaid instead of polka dots or hot pink instead of orange. I understand that sometimes we change our minds and that is okay but 2-3 proofs is my limit. I may put you on my "do not do business with" list if you get up into the double digits with your proofs. Not really...well, maybe. I don't even have a "do not do business with" list...well, maybe I do....
Q. Why do you prefer web orders?
A. When orders are submitted through the website I have one email notification. In just one email I have every bit of info that I need to process your order. I have your name, your contact info, your items, the exact design you want, your fonts, your total, the discounts that need to be applied, etc. If you email and leave out even one bit of info then I have an email trail that I have to go through when processing your order and I am more prone to mistakes...because I'm not perfect. I would say 60% of my work time right now is spent emailing about fonts, colors, sizes, etc. and if I can eliminate this YOU will get your order MUCH faster and my kids will see their mommy a lot more! I never want to lose the personal contact I have with my customers and will always welcome emails but if I have to be honest, it's true...I HEART web orders. Don't hate the website!
Q. What is considered a custom order?
A. If you are asking me to create a design that you have NOT seen on my website or blog or Facebook page, then I will consider that a custom order. If you want to order note cards and your latest obsession is purple roller skating pigs...we're most likely talking custom. There is a small fee associated with custom designs. I do not consider color changes custom. I also am happy to "transfer" a design from one item to another. For example, if you see a binder on the website but you want to order a sports bottle with the same design it DOES NOT count as custom. There will be certain times that I am not accepting custom orders. Life gets crazy...somethings gotta give.
Q. Will you please remove the Bible verse reference on the back of your note cards before you print mine?
A. To some this may sound silly but I truly believe that PaperDoll Designs is one of my purposes in life and that God blessed me with the talents that have allowed my business to be successful. I decided from the very beginning to put the Bible verse on my note cards as a way to honor Him and while I understand that we all come from different backgrounds it is my decision to keep my faith intertwined with my business.
Q. Can I purchase your products at wholesale?
A. Thank you so much for asking. I have done wholesale in the past and have decided that it is not the best situation for me. Begging most likely will not change my mind.
Q. I know that it typically takes 7 - 10 days for you to process an order but I really need a clipboard for a party tomorrow. Can you do that?
A. Depending on my schedule I may be able to accommodate rush requests for a $10 rush fee. This works on a case by case basis and you should email me to find out. If I have three healthy children, my husband is not out of town and I have nothing going on that day I’m sure I can get it done. Not a likely story, but go ahead and try.
Q. I need a plate, platter and tray and I need them this weekend. Is it possible?
A. Oh how I wish it were. But it isn't. Always allow at least 2 weeks for melamine products. They are shipped from out of state and I cannot control their time line.
Q. OOPS! My check bounced! I'll just write you another, okay?
A. I understand. Balancing checkbooks does not fall within your area of expertise and that is fine. It happens and I feel your pain. However, I just paid a big fee to my bank when that check bounced and someone has got to make it right. I think that someone should be you. I'll take cash this time and a $15 bounced check fee...thank you! I still love you.
Q. I live out of town and would like you to ship my order. Can you go ahead and ship it and I will pay you later?
A. I’m very sorry but due to a few “nonpayers” in the past, I have become very strict on this policy. I will only ship product AFTER I have received payment. You may mail payment or pay quickly through Pay Pal.